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Shipping: Free
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Taxes: ‐ ‐
Standard tax rates applied at shipping.
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Taxes
Regional taxes and duties (if applicable) are calculated based on where your order is being delivered, and will be applied to your total after your shipping information has been filled in at checkout.
Total:
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Counterfeits and Unauthorized Sales
We are committed to producing quality products with a fine regard for detail. To ensure the integrity of Herschel Supply products, we have implemented strict quality control standards and have partnered with trusted distributors and retailers around the world. This established relationship with authorized retailers ensures that our customers receive exceptional service and quality products, along with a Limited Lifetime Warranty on most products.
Herschel Supply’s success has made it a target of counterfeiters and unauthorized retailers selling inferior products to unsuspecting customers. When Herschel-branded products or look-alikes are purchased from unauthorized retailers, we cannot guarantee the quality or authenticity of the products, making them ineligible for Herschel Supply’s warranty protection. This is why warranty claims must be accompanied by acceptable proof of purchase from an authorized Herschel Supply retailer. Unfortunately, we regularly hear from customers who accidentally purchased counterfeit products online.
We encourage customers to avoid purchasing Herschel Supply products from unauthorized retail channels such as flea markets, discount websites and third-party marketplaces. Aside from the risk of receiving inferior products (or no products at all), personal information and credit card details may be vulnerable to theft or fraud, and proceeds from these purchases may be utilized to fund illegal activities
If you suspect that a company or individual is advertising or selling counterfeit or unauthorized Herschel Supply products, please contact us at legal@herschel.com.
If you suspect that you have been sold counterfeit Herschel Supply products, you are likely eligible for a full refund of the purchase price. For more information and to file an official report, please contact the Canadian Anti-Fraud Centre at fake@antifraudcentre.ca.
© 2024 Herschel Supply Company
Shipping
Estimated shipping times:
| Shipping | Price | Time |
|---|---|---|
| Standard Ground | $8.95 / Free on orders $75+ (before tax) | 3-5 Business Days |
| Express | $14.95 | 2-3 Business Days |
*Orders shipping to non-contiguous states are not eligible for FREE STANDARD GROUND SHIPPING.
- Hawaii ($25)
- Alaska ($25)
- American Samoa ($25)
- Puerto Rico ($25)
- US Virgin Islands ($25)
- Guam ($25)
- US Minor Outlying Islands ($25)
- Northern Mariana Islands ($25)
- Mexico ($15)
Warranty
We stand behind the quality of our bags, hardshell luggage and accessories with a Limited Lifetime Warranty — our guarantee that every Herschel Supply item is free of material and manufacturing defects. This warranty is valid for the duration of the original purchaser’s lifetime, beginning on the date of purchase from an authorized Herschel Supply retailer and subject to applicable laws.
Returns
30 Day Return Policy
- • Not quite right for you? No problem — Our 30 Day Return policy gives you time to make sure the item you purchased is perfect for all the journeys you’re taking.
- • Returned items must be unused and unwashed with the original tags attached.
- • Items marked as final sale are ineligible for return.
Herschel Heritage™ Hardshell Policy
- • Changed your mind or your plans? No problem — our 100 Day Trial policy gives you time to make sure it’s perfect for all the trips you’re taking.
- • While you're free to test out the size, features and feel of your luggage at home, our 100 Day Trial policy is void if your luggage has been used in transit, or anywhere outside your home.
- • Not quite right for you? Just file a return within 100 days of receiving your luggage.
- • Refunds will be issued to the original method of payment.
- • We only provide free return shipping for exchanges and store credit refunds.
- • If you’re returning an item for a refund, a $5 return fee will be deducted from the cost of your refunded total.
- • Returned items must be unused with the original tags attached.
- • This extended return policy only applies to our range of Herschel Heritage™ Hardshell Luggage.